((My Good Deed for the day))
Hey I don’t know if your Outlook issue was fixed, and I’m
not local to Miami, but I wanted to give you one of the major reasons this is
happening.
Outlook has a maximum database size usually if it’s Outlook
like 2000, XP (2002) that max is 2 Gigs.
If it’s one of the newer Outlook programs like Outlook 2007 I think that
can balloon to 4 Gigs in size. Usually
the problem your experiencing is when the database size has gotten so big that
the system can figure out what to do and instead. The system will freeze, and send duplicate
emails, and also hold emails like it’s waiting for something else to happen.
I learned this working in a former company where everyone
including VP’s wanted to save ever single email from years ago as a CYA tactic.
I hope you guys/gals (whoever you are) find someone who
understands that it’s probably a database size issue, usually once fixed all
will be ok, but sometimes when the max has been reached, in order to fix you
might lose some of those saved emails.
It won’t be the tech support persons mistake, it’s just what happens
sometimes when the database is too big and there is a tool to shrink the size
but the cost is some lost emails.
Caution: Make sure
the tech person makes a full copy of the outlook database, that way you can
always have a same state copy so if one tech does something bad you still have
the original file to lean back on.
Good Luck
If you have any questions please call me (Free)
